Delivery & Returns

    At ZaMa Luxury Candles, every product is lovingly hand poured and crafted in the UK. From our candles and wax melts to our diffusers, each piece is made with care and attention to detail.

    Because our products are handmade, we kindly ask you to allow a little extra time for your order to be prepared. We believe beautiful things are worth taking the time to create, and we are committed to ensuring every order that leaves us meets the high standards we pride ourselves on.

    Your experience with ZaMa matters to us. If you have any questions or there is an issue with your order,
    please get in touch. We are always happy to help and will work with you to resolve any concerns as quickly
    as possible.

    Delivery

    Delivery charges are calculated at checkout.

    Please allow up to 5 working days for your order to be prepared before it is carefully packaged and dispatched, as all our products are hand poured and prepared. Enjoy free UK delivery on orders over £50

    Free delivery is sent via Royal Mail Tracked 48 and applies to UK orders only. Please refer to our Shipping Policy for further information.

    Returns

    We hope you enjoy your ZaMa purchase. However, if for any reason you are not completely happy with your order, please contact us and we will be happy to discuss your return.

    To be eligible for a refund, items must be returned unused and in perfect, resalable condition, together with their original packaging and any accompanying stationery or ribbon. Packaging must be returned undamaged.

    Please contact us by email before returning your item and include your order details and the reason for your return.
    Please note that return postage costs are the responsibility of the customer. We recommend using a tracked or signed-for postal service when returning an item, in order that your parcel can be safely tracked.

    Once your return has been received and carefully inspected, we will let you know whether it has been
    accepted. Approved refunds will be processed within14 days and returned to your original payment method.

    Please refer to our Refund & Returns Policy for further information.

    Lost or Damaged Orders

    Every ZaMa order is carefully wrapped and securely packaged before being sent on to you. We take great
    care to ensure all our products arrive with you in the condition it has left us.

    Occasionally, however, parcels can be delayed, lost or damaged while in transit, which is unfortunately
    outside of our control.

    If your order arrives damaged, please contact us as soon as possible after delivery. Please include your
    order number, name and clear photographs of both the damaged product and packaging.

    Once we have received the details, we will review the issue and contact you as quickly as possible to
    discuss the next steps and find a suitable resolution.

    We are so grateful and thank you for choosing ZaMa Luxury Candles. We truly appreciate your support of
    our small business.

    Care

    Candle Care

    • Never leave a burning candle unattended
    • Place on an even, heat resistant surface
    • Always trim wick to approx. 5-6mm before lighting
    • On the first burn, allow the wax to melt to the edges of the jar/tin as this prevents tunnelling
    • Do not burn for more than 4 hours
    • Do not move a lit candle
    • Never burn a candle below 1 cm of the bottom of the jar/tin
    • Keep out of the reach of children and pets
    • Do not place near draughts or near anything that may catch fire

    Wax Melt Care

    • Pop the wax melt out of the recycled plastic clamshell, snap off one square and place in the wax melt burner. You can use 2 squares for a stronger fragrance, depending on the size of your burner
    • We recommend using an unscented tealight candle that burns for no longer than 4hrs
    • Never leave a burning candle unattended and keep away from children and pets
    • Place your wax melt burner on an even, heat resistant surface
    • Never place the burner near draughts or near anything that may catch fire
    • Do not move a lit burner

    When it is time to change your wax melt, we recommend lighting the tealight candle and wait until the wax
    melt has pulled away from the edges. Blow out the tealight. Using a tissue, the wax melt should slip out of
    the burner. Give the burner a wipe to remove any remaining wax and the burner is now ready for your new fragrance.

    Reed Diffuser Care

    • Avoid placing next to radiators as the life of the diffuser will reduce
    • For maximum scent throw use all the reeds, although 4/5 works well in a small room
    • For a scent boost, flip the reeds every 2-3 weeks
    • Always place your diffuser on a protective plate to prevent the fragrance liquid from damaging the surface
    • Take care that reeds do not touch painted surfaces, or other materials such as curtains, wallpaper, polished/synthetic surfaces or fabrics, as it may cause staining

    Gift Cards

    Avaialble on request. Please get in touch.

    Privacy Policy

    Effective Date: 19/10/2026

    1. Introduction

    Welcome to ZaMa Candles. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products.

    Our store is built on WordPress and hosted via WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    2. Information We Collect

    To fulfill your orders and provide you with our services, we collect the following personal information when you make a purchase:

    – Contact Information: Your name and email address.

    – Order Information: Your shipping address and billing address.

    Payment Information: We do not collect or store your payment card details. All payment processing is handled securely by our third-party payment processor, Stripe. You can read Stripe’s privacy policy to learn more about how they handle your payment data.

    3. How We Collect Your Information

    We collect this information directly from you when you place an order at checkout or contact us for support.

    Please note that our platform, WooCommerce, uses essential cookies to keep track of your shopping cart data and ensure the checkout process functions correctly. We do not use cookies for tracking, analytics, or advertising purposes.

    4. How We Use Your Information & Legal Basis

    Under the UK General Data Protection Regulation (UK GDPR), we must have a valid legal basis to process your data. We use the information we collect strictly for the performance of a contract with you. Specifically, we use your data to:

    – Process, fulfill, and ship your candle orders.

    – Communicate with you regarding your order status, shipping updates, or customer service inquiries.

    – Screen our orders for potential risk or fraud.

    We do not use your personal information to send marketing emails or newsletters.

    5. Sharing Your Information

    We share your personal information with third parties only to help us provide our services and fulfill our contracts with you. Specifically, we share data with:

    – WooCommerce / WordPress: To power our online store and manage your orders.

    – Stripe: To process your payments securely.

    – Shipping Providers (e.g., Royal Mail, DPD): To deliver your candles to your shipping address.

    We may also share your personal information to comply with applicable UK laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

    6. Data Retention

    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please note that we may be legally required to keep certain transaction records for up to 7 years to comply with UK tax and accounting laws.

    7. Your UK GDPR Rights

    If you are a resident of the UK, you have the following rights regarding your personal data:

    – The right to access: You can ask for copies of your personal data.

    – The right to rectification: You can ask us to correct inaccurate information or complete incomplete information.

    – The right to erasure: You can ask us to erase your personal data, under certain conditions.

    – The right to restrict processing: You can ask us to restrict the processing of your personal data, under certain conditions.

    – The right to object to processing: You can object to our processing of your personal data, under certain conditions.

    – The right to data portability: You can ask that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

    If you would like to exercise any of these rights, please contact us using the details below. We have one month to respond to you.

    8. Changes to This Privacy Policy

    We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

    9. Contact Us & Complaints

    For more information about our privacy practices, if you have questions, or if you would like to exercise your rights, please contact us by e-mail at [Insert Email Address] or by mail using the details provided below:

    ZaMa Candles

    [Insert Physical Address or P.O. Box]

    [Insert City, Postcode, UK]

    If you feel that we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).